Privacy Policy

1. Introduction

Saros Technologies LLC ("we," "us," or "our") operates SF Park Smart (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We collect the following types of information:

Personal Information

• License Plate Information: Your license plate number and state of registration
• Contact Information: Your email address
• Payment Information: If you subscribe to Auto-Pay, we collect payment method information (processed through Stripe)

Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Usage data and service interactions

Citation Data

We collect and store information about parking citations detected for your license plate, including citation numbers, dates, amounts, and violation details from San Francisco's public database.

3. How We Use Your Information

We use the information we collect to:

• Monitor San Francisco's parking citation database for your license plate
• Send you email notifications when citations are detected
• Process payments for Auto-Pay subscriptions and citations
• Provide customer support
• Send service-related communications
• Improve and maintain the Service
• Comply with legal obligations

4. Data Storage and Security

Data Storage: Your personal information and citation data are stored using Supabase, a secure cloud database service. Payment information is processed and stored by Stripe, a PCI-compliant payment processor.

Security Measures: We implement appropriate technical and organizational security measures to protect your information, including encryption, secure connections, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

• Supabase: We use Supabase to store your account information and citation data
• Stripe: We use Stripe to process payments. Your payment information is handled by Stripe in accordance with their privacy policy
• Email Service: We use email service providers to send notifications

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your account, we will retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

Citation data is retained to provide you with a history of your parking citations. You may request deletion of your data by contacting us at support@sfparksmart.com.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and personal information
• Opt-Out: Unsubscribe from marketing emails (you will still receive service-related notifications)
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at support@sfparksmart.com.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information. To exercise your California privacy rights, contact us at support@sfparksmart.com.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. The "Last updated" date at the top of this page indicates when the policy was last revised.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@sfparksmart.com

Business: Saros Technologies LLC